Terms and Conditions
Man with Van De Beauvoir Town Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van De Beauvoir Town provides removal, transport, and related services within the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company", "we", "us" and "our" mean Man with Van De Beauvoir Town providing removal and transport services.
1.2 "Customer", "you" and "your" mean the individual or business requesting and paying for the services.
1.3 "Services" mean any man and van, removal, relocation, transport, loading, unloading, packing, furniture moving, delivery, or related services that we provide.
1.4 "Vehicle" means any van or other vehicle used by us to perform the services.
1.5 "Goods" means any items, furniture, personal belongings, equipment, or materials to be moved, transported, or handled by us.
1.6 "Service area" refers to locations within the United Kingdom where we operate, including De Beauvoir Town and surrounding districts.
2. Scope of Services
2.1 We provide man with van and removal services for domestic and commercial customers, including local moves, small removals, item collection and delivery, and short-distance transport within our usual service area.
2.2 The precise scope of the services, including vehicle size, number of personnel, estimated duration, and any additional services such as packing or furniture assembly, will be agreed at the time of booking.
2.3 We reserve the right to refuse to transport any goods that, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to the vehicle, equipment, or other goods.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the move or transport required, including addresses, access details, approximate inventory of goods, preferred dates and times, and any special requirements.
3.2 Quotations are based on the information you supply. If the information you provide is incomplete or inaccurate, we reserve the right to amend the quotation or charge additional fees to reflect the actual work required.
3.3 A booking is only confirmed once we have accepted your request and you have agreed to the quotation and these Terms and Conditions. We may confirm bookings verbally or in writing.
3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any changes to dates, times, addresses, access conditions, or scope of work must be notified to us as soon as possible and may result in revised charges or availability restrictions.
4. Estimates and Quotes
4.1 Any estimate or quotation we provide is based on the information you supply and is normally given as either an hourly rate or a fixed price for specific services.
4.2 Where an hourly rate is agreed, the chargeable time will commence when our personnel and vehicle arrive at the agreed starting location and end when the services are completed at the final destination, including any reasonable travel between addresses and unavoidable delays on the day.
4.3 Where a fixed price is agreed, it covers the work as described in the quotation. Additional work, waiting time, extra journeys, additional items, or services not originally included may be charged at our prevailing rates.
4.4 All prices are given in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.
5. Payments
5.1 We may require full or partial payment in advance, or a deposit, in order to confirm your booking. Details of any deposit or prepayment will be specified at the time of booking.
5.2 Any remaining balance is payable upon completion of the services on the day of the move or as otherwise agreed in writing.
5.3 Payment methods will be advised at the time of booking. You must ensure that you are able to pay in the accepted form at the agreed time.
5.4 If payment is not made when due, we reserve the right to charge reasonable late-payment fees and interest, and to withhold release of goods until payment has been received in full, where legally permitted.
5.5 For business customers with agreed account terms, invoices are payable within the period stated on the invoice. We reserve the right to suspend or terminate services if invoices are not paid on time.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us notice prior to the scheduled start time. Cancellation and amendment terms may vary depending on the type of service and notice period.
6.2 If you cancel more than 48 hours before the agreed start time, any deposit or prepayment may be refunded or transferred, subject to our discretion and any reasonable administrative charges.
6.3 If you cancel within 24 to 48 hours of the agreed start time, we reserve the right to retain part or all of any deposit or charge a cancellation fee reflecting our loss of booked time.
6.4 If you cancel within 24 hours of the agreed start time or fail to be present when our team arrives, we may treat this as a same-day cancellation and charge up to 100 percent of the quoted price.
6.5 If you request changes to the booking, such as new dates, times, or locations, we will try to accommodate these requests but cannot guarantee availability. Changes may result in revised charges.
6.6 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, or unsafe conditions. In such cases, we will aim to provide alternative dates or a refund of any prepayments for services not carried out.
7. Customer Responsibilities
7.1 You are responsible for ensuring that there is adequate access at collection and delivery addresses, including suitable parking for the vehicle, and for securing any necessary permits or permissions from local authorities or property managers.
7.2 You must ensure that all goods are properly packed, secured, and ready for loading unless we have agreed to provide packing services. Fragile or valuable items should be clearly labelled and brought to our attention.
7.3 You are responsible for supervising loading and unloading to ensure that the correct goods are moved and delivered to the correct locations, particularly when multiple addresses are involved.
7.4 Heavy, bulky, or awkward items must be disclosed at the time of booking. We may refuse to move items that are unsafe to handle or exceed the lifting capacity of our personnel or equipment.
7.5 You must not ask our staff to carry out any work that is unsafe, illegal, or falls outside the agreed scope of services.
8. Goods Not Accepted for Transport
8.1 We do not accept for transport any goods that are hazardous, explosive, flammable, corrosive, illegal, or otherwise dangerous, including but not limited to firearms, ammunition, gas cylinders, petrol, diesel, chemicals, illegal drugs, or stolen property.
8.2 We also do not accept perishable goods, live animals, plants, or any item that requires special handling, refrigeration, or licensing, unless expressly agreed in advance and permitted by law.
8.3 If such prohibited items are transported without our knowledge, we shall have no liability for loss, damage, or consequences arising, and you will be responsible for any costs, fines, or claims incurred as a result.
9. Waste and Disposal Regulations
9.1 We are a removal and transport service, not a licensed waste carrier, unless otherwise expressly stated. We do not collect general household waste, rubbish, or builder's debris as part of standard services.
9.2 Any request to remove unwanted items must be discussed and agreed in advance. Where we agree to take items for disposal, this will be subject to additional charges and compliance with relevant waste regulations.
9.3 You are responsible for ensuring that any items you ask us to remove for disposal are lawful to dispose of and are not hazardous. We may refuse to remove any item we reasonably suspect may breach environmental or waste laws.
9.4 Fly-tipping and illegal dumping are criminal offences. We will only dispose of items at authorised facilities. You will be responsible for any costs or penalties that arise if you insist on or cause unlawful disposal.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing our services and handling your goods. However, our liability is subject to the exclusions and limitations set out in these Terms and Conditions.
10.2 We shall not be liable for loss or damage arising from your failure to properly pack, secure, or label goods, or from pre-existing defects, wear and tear, or inherent vice in any item.
10.3 We shall not be liable for any loss or damage where access conditions are unsafe, restricted, or unsuitable for the movement of large items, including narrow stairways, low ceilings, or inadequate parking.
10.4 We are not liable for any indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress arising out of or in connection with our services.
10.5 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable value having regard to the nature of the goods and the charges paid for the services, and may be further limited by any specific agreement in writing.
10.6 We shall not be liable for delays, cancellations, or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, strike action, or acts of third parties.
11. Customer Indemnity
11.1 You agree to indemnify us against any claims, losses, damages, costs, and expenses arising from:
a) your breach of these Terms and Conditions;
b) inaccurate or incomplete information provided by you;
c) your instructions in relation to the goods or disposal of items; or
d) any unlawful or unsafe items included in the goods without our knowledge.
12. Insurance
12.1 We recommend that you maintain suitable insurance cover for your goods during removal or transport, particularly for high-value items.
12.2 Any insurance held by us may be subject to specific terms, conditions, and limitations. It remains your responsibility to ensure that your goods are adequately insured for their full replacement value.
13. Complaints and Claims
13.1 If you believe that any goods have been lost or damaged, or that our services have not been provided with reasonable care and skill, you must notify us as soon as reasonably practicable.
13.2 Any visible damage should be reported to our team on the day of the move where possible. Claims made later must include reasonable evidence of loss or damage and may be subject to investigation.
13.3 We will review any complaint or claim fairly and respond within a reasonable time. Our liability, if any, will be assessed in accordance with these Terms and Conditions and applicable law.
14. Access, Parking and Charges
14.1 You are responsible for arranging suitable parking for the vehicle at both collection and delivery addresses. Any parking charges, permits, or fines incurred as a result of the move will be your responsibility, unless caused solely by our error.
14.2 If our team is delayed due to lack of access, parking difficulties, or waiting for keys, we may charge for waiting time at our standard hourly rates.
14.3 Where access is particularly difficult, requiring extra personnel, specialist equipment, or additional time, we reserve the right to adjust the charges accordingly.
15. Time Estimates and Delays
15.1 Any time estimates we provide for arrival or completion are given in good faith but are not guaranteed.
15.2 We are not liable for delays caused by traffic conditions, accidents, road works, weather, or other circumstances beyond our reasonable control.
15.3 You should allow a reasonable margin for potential delays when arranging access to properties, lifts, or key handovers.
16. Data Protection and Privacy
16.1 We will collect and use personal information you provide for the purpose of organising and carrying out the services, processing payments, and managing our relationship with you.
16.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.
16.3 We will not sell your personal data to third parties. We may share information with employees, contractors, or service providers where necessary to fulfil your booking or comply with legal obligations.
17. Variation of Terms
17.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
17.2 Any variations to these Terms and Conditions requested by you must be agreed in writing by us to be effective.
18. Severability
18.1 If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that part shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
19.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of services.
By proceeding with a booking and using our removal and man with van services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
