Privacy Policy
Man with Van De Beauvoir Town Privacy Policy
This Privacy Policy explains how Man with Van De Beauvoir Town collects, uses, stores, and shares personal data when providing moving and transport services. It applies to all customers and potential customers using our services in the De Beauvoir Town area, whether you contact us online, by message, or by other means.
We are committed to protecting your privacy and processing your personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. Please read this Privacy Policy carefully to understand how and why we use your personal data.
Personal data we collect
We collect and process only the personal data that is necessary to provide our services, manage bookings, and run our business. The types of personal data we may collect include:
Identity and contact details, such as your name, home or business address, collection and delivery addresses, and any other address provided for the service. We also collect communication details you choose to provide, such as messaging identifiers or online contact handles, but not passwords or sensitive login details.
Booking and service information, such as the date and time of your move, the type and size of the job, access details for properties, parking information, instructions you provide regarding your items, and any photographs or descriptions of items if you choose to share them.
Payment and transaction data, such as details of the service you purchased, price and payment status, refunds, and invoices. We do not store full payment card details. Where card payments are taken, these are processed securely via third party payment processors.
Technical and usage data, where applicable, such as basic information about how you use our website or online forms. This may include the date, time, and duration of visits and general device or browser information. We do not seek to identify you from this data unless it is necessary for security, fraud prevention, or legal reasons.
Communication records, including copies of messages, quotes, and other communications between you and us, which we may retain to manage your booking, handle complaints, and maintain records of our services.
Lawful basis for processing your data
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract. We use your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, carrying out your move, communicating with you about the service, and handling payment.
Legitimate interests. We may process your data for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our business operations, maintaining records, improving our services, ensuring security, and preventing or detecting fraud.
Legal obligation. We may process your personal data where necessary to comply with legal obligations, such as tax and accounting requirements, and to respond to lawful requests from public authorities.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide and manage our services, including responding to enquiries, issuing quotes, confirming bookings, planning routes, and carrying out moves.
To communicate with you about your booking, service updates, changes, or issues, and to respond to your questions or complaints.
To process payments, issue invoices and receipts, handle refunds where applicable, and maintain financial records.
To manage our business operations, including scheduling, workforce planning, training, and quality control.
To maintain safety and security, prevent fraud or misuse of our services, and protect our legal rights.
To comply with legal and regulatory obligations, such as tax rules, accounting standards, and lawful requests from authorities.
We do not sell your personal data to third parties.
Data retention and storage
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The retention period will depend on the type of data and the legal or business need for it. For example:
Booking and service records are usually kept for up to six years after your last service with us, to comply with tax and accounting obligations and to manage any legal claims.
Communications and enquiries that do not result in a booking may be retained for a shorter period, typically up to two years, to help us manage follow up requests and improve our services.
Technical and usage data is retained only for as long as needed for security, analysis, or troubleshooting, and is then deleted or anonymised.
When data is no longer required, we securely delete it or anonymise it so that it can no longer be linked to you.
Data processors and third party recipients
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.
Typical categories of processors and recipients include:
IT and hosting providers that store our digital records and help us run our website, booking tools, communication systems, and data backups.
Payment service providers who process your card or electronic payments securely.
Professional advisers, such as accountants, where necessary for tax and accounting compliance or to obtain professional advice.
Law enforcement authorities, regulatory bodies, courts, or other public authorities where we are required to share data under applicable law or to protect our legal rights.
Where processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with data protection laws.
Your data protection rights
As a data subject, you have a number of rights under data protection law in relation to the personal data we hold about you. These include:
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we have compelling legitimate grounds to continue or we need to use it for legal claims.
Right to data portability. In some circumstances, you can request that we provide your personal data in a structured, commonly used, machine readable format, or transfer it directly to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
To exercise any of these rights, you can contact us using the contact methods you normally use for bookings or enquiries. We may ask you to provide information to confirm your identity before responding to your request. We aim to respond to all valid requests within one month.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include restricting access to personal data to those who need it for their role, using secure systems for storing digital records, and training personnel on data protection responsibilities.
While we take reasonable steps to protect your data, no system can be completely secure. You are also responsible for keeping any communication accounts or devices you use to contact us secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we use your personal data.
Contact and complaints
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using your usual communication methods for Man with Van De Beauvoir Town. We will do our best to address any concerns you may have.
You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom if you are not satisfied with our response or believe that your data protection rights have been infringed.
